Refund policy

Last updated: 7 October 2026

Cancellations

• Before your chamber ships: you can cancel your order for a full refund.
• After your chamber has shipped: a $5,000 restocking fee applies.

Change-of-mind returns

If you change your mind after delivery, you can return your chamber. A $5,000 restocking fee applies. To be accepted, the chamber and all its parts must be complete, unused beyond reasonable inspection, undamaged and packed as delivered.

Please contact us before sending anything back so we can arrange the return. Chambers sent back without contacting us first may not be accepted. Once we receive and inspect the returned chamber, we'll refund the purchase price less the restocking fee to your original payment method.

Damaged or faulty chambers

Inspect your chamber when it arrives. If it is damaged in transit or develops a fault, contact us straight away with your order number and photos or video if you can. We'll work with you on a repair, replacement or refund. The restocking fee does not apply to damaged or faulty goods.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Warranty

Every chamber includes a one-year warranty from the date of delivery and 24/7 support. See Warranty & Support.

Contact

To cancel, start a return or report a problem, contact our team.